Running a physical therapy clinic is intensive, difficult to scale, and complex. This is especially true when it comes to behind-the-scenes processes and regulatory compliance. Fortunately, these supporting administrative processes can be scaled, automated, and streamlined. This takes a great deal of pressure off of you, allowing you and your team to focus on what you do best- serve your patients.
The best PT clinics focus on improving the bookkeeping and administrative processes that make their practice possible. There are many powerful tools and software products on the market today that can boost efficiency and profits while giving you the administrative elbow room you need to deliver excellent physical therapy services. To that end, here are important ways you can streamline your PT clinic operations.
In almost any small business model, the proprietor is laser-focused on producing a craft or serving customers in an inspired fashion. This makes bookkeeping, number crunching, and managing regulatory compliance a challenge. Often, these processes need to be outsourced. But with a few tools and techniques, you can take much of the burden out of those behind-the-scenes tasks.
Establish Your Process
Any process that doesn’t come naturally can be outsourced. Otherwise, you’ll need to establish your own process. This is usually most difficult in the beginning. Once you get into a groove, it gets easier. Looking at the way established PT clinics do it is also a good idea.
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Maintain Persistent Traffic
You don’t want your patients to feel rushed, but it’s still a good idea to establish drills to keep PT spaces moving, and get patients in and serviced in an efficient, orderly manner. Discourage patients from standing around after their session is complete.
It’s best to have most tasks started and completed by the same person or team. Handoffs necessitate excessive note-making and note interpretation. Notes are essential to any medical process, but minimizing them is helpful, and eliminating handoffs will do that.
It’s wise to begin each day with a morning meeting to establish goals, share news, and ensure everyone is on the same page. Anticipate challenges, and tackle problems as a cohesive unit.
Establish a Culture of Punctuality
Make sure your team knows you expect timeliness in the initiation and completion of tasks, treatments, etc. Be persistent in reinforcing this expectation, and be prepared to reward consistently punctual team members.
Let Your Team Find and Maintain Tempo
When it comes to working directly with people, there is no one-size-fits-all style. Encourage your team to avoid handoffs, be punctual, and maintain flow, but leave room for them to establish their own styles and tempo.
Lean on Tech
There are a lot of powerful and affordable tools available to make scheduling, accounting, and other such tasks easier. Using automation appropriately will turn your clinic into a well-oiled machine.
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In any medical specialty, serving patients fully and well requires your full attention. Don’t let the nuts and bolts of doing business get in the way of pursuing your passion and delivering life-changing results. Following these tips will take you a long way toward that goal.