When it comes to delivering a memorable brand experience, shipping logistics and supply chain management are essential factors. Furthermore, if you serve both B2B and B2C e-commerce consumers, it’s critical to invest in a shipping plan that not only satisfies customer expectations but also keeps costs low.
Read this article to learn more about shipping logistics and how to improve your shipping strategy for your company.
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What exactly is shipping logistics?
All inbound and outbound logistics required in conveying finished items as they move across your supply chain, right from first-mile delivery to end-customer shipments, are referred to as shipping logistics.
Freight shipping, procurement logistics and carrier alliances are all aspects that influence your shipping logistics strategy. And, when it comes to last-mile delivery, where you store your inventory in comparison to where the majority of your consumers dwell has a big influence on shipping.
Different types of shipping logistics
The importance of a reliable shipping logistics network to the success of an online retailer’s operations is sometimes underestimated. When your shipping partner is reliable, your items seamlessly reach the recipient’s doorstep. But, if there is a problem with an order, the consumer must also ship it back swiftly so that the returns or exchange process can begin. This is where different types of shipping logistics enter the picture.
Shipping logistics can be segregated into three categories:
- Outbound logistics
- Inbound logistics
- Reverse logistics
What is outbound logistics?
It is the procedure for transporting products to their final location (typically the customer). The process entails processing orders, then picking and packing them properly to shipping them and handing over the goods to the respective carrier partners.
What is inbound logistics?
The processes that transport products from a supplier or another party to a fulfilment centre or warehouse are known as inbound logistics. This means that everything your company needs to store, ship and distribute goods must be included in your inbound logistics network. In addition to that, it also includes production of lead times, sourcing of goods and receiving them in the warehouse.
What is reverse logistics?
The processing of client returns and replacements is referred to as reverse logistics. Return labels, examining returned items, processing refunds, and mailing out a new item if it’s an exchange are all examples of incoming and outgoing processes. But for most retailers, handling these operations in-house rapidly becomes a burden. This is when partnering with an international logistics service provider proves to be helpful.
DHL Express, a leading international logistics service provider goes above and beyond to cater to their customer’s needs without compromising on quality and speed. The brand houses a team of Certified International Specialists who are capable of handling same-day, time-sensitive and worldwide deliveries with ease. DHL Express focuses on providing a straightforward, all-inclusive door-to-door service for shipments and documents that is both quick and dependable.
As one of Singapore’s most recognized courier services, DHL also assists its customers in the creation of a return label. All a customer needs to do is create a return airway bill, print and place it in the parcel. The best part? The creation of a return label is customizable, free of cost and is available solely to account customers. When your customers have the choice of a straightforward return process, it will increase their trust in your brand, allowing you to achieve a larger turnover.
To know more about DHL’s services, contact the customer service agents today!